loyalty and respect by citing the possible incidents that may happen in a hotel.
Each hotel employee should be aware of the duties and responsibilities attached to the job. In the movie, the lobby boy had to put on a fake mustache, which maybe the trend during that time and did not observe proper hygiene.
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| Image source: blogshifts.net |
This gesture maybe considered untidy in the present. Remember that being a lobby boy, who usually the one greeting guests, one has to be clean, prim and proper and presentable. People nowadays are very kind especially to services and accommodation that hotels offer. Guests seem to have insatiable needs and wants.
People in the service sector give their very best but still sometimes fall short of being excellent. Guests demand convenience and friendly service. And in order to reach that level of satisfaction, hotel services evolved through time and by treating guests as VIPs. If the level of satisfaction is attained, guests will remember and usually go back.
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| Image source: domainehome.com |
Loyalty and respect were also emphasized in the movie. The lobby boy and the owner were loyal to each other and are good friends. In one of the scenes, the owner protected the lobby boy during their trip to the estate of a dead guest.
On the other hand, the lobby boy stayed with and for the owner when the owner went to jail. Just as it is today, treating guests with respect is a must in hotel services, tending to their needs and giving them the best service and accommodation possible, with friendly and sincere gestures.